PRIVACY POLICY

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Effective Date: July 11, 2026

Line Flooring LLC (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit or interact with https://www.lineflooringcontractor.com, contact us by phone, text, WhatsApp, or through our AI-assisted phone receptionist (“ARIA”).

1. Information We Collect

Personal Information: Name, email, phone number, home address, and project details when you fill out a form, request a quote, call our phone line, text us, message us on WhatsApp, or speak with our AI voice assistant.

Call and Voice Data: When you call our business phone line, your call may be answered by ARIA, our AI-powered voice assistant. Calls may be recorded and/or transcribed for the purpose of scheduling, quality assurance, and improving our service. By calling our business line, you consent to this recording and processing, as required under Florida’s two-party consent law. If you do not wish to be recorded, please inform us at the start of the call so we can assist you by another method.

Non-Personal Information: Browser type, device information, IP address, and website usage data collected automatically through cookies and analytics tools.

2. How We Use Your Information

We use the information collected to:

• Provide free consultations, quotes, and services.

• Communicate with you regarding your requests or projects, including by phone, text message, email, or WhatsApp.

• Schedule appointments and estimates, including through our online booking system.

• Improve our website, services, ARIA voice assistant, and customer experience.

• Send promotional offers, updates, or marketing communications (you may opt out at any time).

• Process financing applications if you choose to apply through our financing partner, Wisetack.

3. SMS and WhatsApp Communications

By providing your phone number, you consent to receive text messages (SMS) and/or WhatsApp messages from Line Flooring LLC related to your inquiry, appointment scheduling, estimates, and service updates. Message frequency varies. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP, and you may opt out of WhatsApp communications by blocking or messaging us directly to request removal. Consent to receive text messages is not a condition of purchasing any service.

4. Cookies and Tracking

Our website uses cookies, pixels, and similar technologies, including Google Analytics (GA4), Google Ads conversion tracking, and Meta Pixel, to:

• Improve site functionality and performance.

• Analyze traffic and user behavior.

• Deliver personalized ads or remarketing campaigns through Google and Meta (Facebook/Instagram) advertising platforms.

You can disable cookies through your browser settings, but some features of the site may not function properly as a result.

5. Sharing of Information

We do not sell or rent your personal information. We may share your information with:

• Trusted service providers who help us operate our business, including our scheduling and calendar systems, our AI voice assistant provider (Vapi), and our website hosting provider (GoDaddy).

• Google and Meta, for the purpose of website analytics, conversion tracking, and advertising, as described in Section 4.

• Wisetack, our third-party financing partner, only if you choose to apply for financing through our website.

• Licensed trade partners and subcontractors, solely as needed to coordinate and complete your requested service.

• Legal authorities, if required by law or to protect our rights.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet, phone, or text messaging is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal information.

• Opt out of marketing communications, SMS, and WhatsApp messages.

• Request a copy of the data we hold about you.

To exercise your rights, contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites, including Wisetack, the Better Business Bureau, and social media platforms. We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If we learn that we have collected such information, we will delete it promptly.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: contact@lineflooringcontractor.com

📞 Phone: (407) 443-4160

🌐 Website: https://www.lineflooringcontractor.com

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with a revised effective date.